TERMS AND CONDITIONS

By attending appointments or using any services provided by Action Rehab, you agree to the following Terms and Conditions.

Privacy and Information Sharing

Action Rehab collects and manages your personal and health information in accordance with our Privacy Policy.

Data collected may also be used for clinical and research purposes as outlined in our policy.

By commencing treatment, you consent to Action Rehab sharing relevant medical information with your referring doctor and other health professionals involved in your care.

If you do not wish for this to occur, you must notify Action Rehab in writing before or during your treatment.

Appointments and Cancellations

We value your time and the time of our clinicians.
To ensure fair access for all patients:

  • Appointments cancelled with less than two (2) business days’ notice will incur a cancellation fee.
  • This fee will not apply if the appointment is moved to another available time.
  • Compensable patients (WorkCover, TAC, CTP, DVA, or other insurers) are personally responsible for paying any cancellation fees.

Accounts and Payment Terms

Payment for services is required at the time of consultation, unless prior arrangements have been made.
If payment is not made on the day, accounts must be settled within 7 days of the invoice date.

  • An administration fee may apply to overdue accounts.
  • Any debt collection costs and/or legal fees incurred in recovering an overdue account will be the responsibility of the patient or client.

Compensable Patients (WorkCover, TAC, CTP, DVA, and all other insurance claims):

While Action Rehab may invoice your insurer, employer or any other third parties directly, you remain personally responsible for all fees incurred. If your claim is declined, partially paid, or not processed within a reasonable timeframe, you will be required to pay the outstanding balance in full. You must also notify Action Rehab immediately if your claim is rejected, closed, or otherwise affected.

Dry Needling Consent

In some cases, your therapist may recommend dry needling as part of your treatment plan.
By providing verbal consent to undergo dry needling, you acknowledge that you understand the potential side effects, which may include:

  • Increased tiredness
  • Light-headedness
  • Bruising or swelling
  • Light bleeding
  • Generalised aching

You agree to inform your therapist of any health conditions or medical factors that may impact your suitability for dry needling or pose risks to you or your therapist.